Privacy Policy

Dyslexia Herts is committed to protecting your information and keeping it securely. Our privacy policy explains about the type of data we collect about you when you contact us and how we store, handle and keep that data safe.

If you have any queries about this privacy policy and how we use your information you can contact us by emailing: or calling 01442 463950

Protecting your data

When we collect or process your personal data we are regulated by the General Data Protection Regulations which apply across the European Union, including the United Kingdom and we are responsible for that information.

What information do we collect from you?

We need to hold your personal information so that we can provide services such as advice, support, assessment and training to you or to keep you informed about services that may be of interest to you.  This may include:

  • Your name and address
  • Your email address of telephone number
  • Information about you or your children from school, college, university, employer or other professionals
  • Financial information if you are buying goods or services
  • If you are enquiring about work or training we may request references, your CV, proof of identity and DBS

How do we use your personal information?

We use your personal information to:

  • Provide the services and products that you have asked us for
  • Provide you with advice, support and services in relation to dyslexia and other neurodiverse conditions in education or the workplace
  • Send you information that we think may be of interest to you. You may opt out of receiving these at any time.

Who might we share your personal information with?

  • We will not share your personal information with anyone unless this is explained to you at the time we collect the information, you give us your permission to or we are legally required to do so.
  • With your consent we may share information with third parties which may include:
    • Specialist teachers, assessors or other professionals so that they can support you
    • Education Providers
    • Employers

How do we store your information?

Any personal information you give us will be processed in accordance with the General Data Protection Regulation which applies across the European Union, including the United Kingdom and we are responsible as controller or processor of that personal information

How long will we hold your personal information?

  • We will hold your information for as long as is needed to provide you with the services that you have requested.
  • We are required to keep diagnostic assessment reports up to the age of 25 for children under 18 or for 7 years for adults.

How long will we hold your personal information?

If you wish to contact us with any questions about this privacy policy or the information we hold about you, please email Dyslexia Herts, Audley House, Northbridge Way, Berkhamsted, Herts HP4 1EH

This privacy notice was published on 28th October 2019